All orders have a processing time of 24-72 hours You may not return consumable items. This includes, but is not limited to: liquid products, coils/pods, cartridges, mods, and batteries. Any item deemed consumable is non refundable. Billing Validation All credit card billing address information you provide must match in our system with that of the cardholder. If the information does not match, your order will be declined. Credit Card Validation For the protection of card holders and our company, orders that appear fraudulent may be put on hold for manual review. If necessary, a Customer Service Representative will call you to verify the order. If we are unable to reach you at the provided phone number or email address within a reasonable period of time, the order will be cancelled. Manual review may delay the shipment and delivery of your order. We reserve the right to cancel any order before it is shipped. Refusal or Limit of service Due to the nature of internet sales, we reserve the right to refuse service to anyone. If you feel your refusal of service was unnecessary, please contact our Customer Service team at firstname.lastname@example.org Please refer to our Refund Policy page for more detailed information.