Raw Garden Tips

A return order will only be accepted if the following conditions are met:

• All of the items within the order are not physically damaged and show no sign of physical use unless defective.

• All of the accessories originally enclosed with the purchased item(s) are included and enclosed with the purchased item(s) and in perfect condition.

• The order was returned within 30 days from the delivery date.

• Expired, broken, incorrect, and/or missing items (not included defective) within the order must be reported within 72 hours of the order’s original delivery date. 

If you received an incorrect item, we will gladly ship you out the correct item with a return label as soon as we receive the required. 

If an item is considered defective upon our inspection we will attempt to replace it with a comparable product to customer satisfaction or provide shop credit.    

You may not return consumable items. This includes, but is not limited to: liquid products, coils/pods, cartridges, mods, and batteries. Any item deemed consumable is non refundable.

Cancelled orders will require a 25% restocking fee. If there is an issue or you ordered the wrong item, we will accept returns that are unopened only in exchange for store credit on a future purchase or a comparable product.