ORDER AND SHIPPING INFORMATION
What is the difference between first class and priority shipping?
With priority shipping it is normally 1, 2, or 3 business days based on where your package is being sent. The first class and free shipping normally takes about 3 days. Keep in mind that once a package leaves our office we have no control over shipping time. This does not include order processing time, which is up to 24 hours, but orders are normally processed very quickly.
Highly recommend route shipping protection on all orders. We are not responsible for lost packages due to USPS. Contact USPS to resolve delivery issues.
Can I change my shipping address?
We will be happy to change the shipping address for you order! Please email our customer service team at firstname.lastname@example.org with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process.
My order shipped but I need to change the address.
So sorry for the issue! You may still be able to update your address on the USPS website! If your package returns to us due to an incorrect address, we can reship it subject to additional shipping costs.
Can I modify my order after I placed it?
Possibly, contact us at at email@example.com.
Can I cancel my order after I placed it?
If the order has not been fulfilled and/or shipped, we can cancel an order subject to 10% restocking fee. Keep in mind, refunds may take up a week for your bank to process.
I received the wrong product.
We’re so sorry for the mix up with your order! Please email our Customer Service team at firstname.lastname@example.org with your order number, a picture of the incorrect items you received, and a picture of the packing slip. Please note that all order issues must be reported within 7 days of delivery. We will get back to you asap!
I received a broken or damaged product.
Oh no! Your package must have had an extra bumpy ride! Please email our Customer Service within 14 days of delivery with your order number, the name of the broken product, and a photo of the damaged items. We will get back to you asap and do whatever it takes to make it right.
When and how will my order ship?
Our products within 24-48 hours (business days do NOT include weekends or holidays, so keep in mind weeks with a holiday may be on the longer side)! Once your order has shipped, you should get a email but may need to chaeck your spam folder.
How to I track my order?
Once your order ships, you will receive a tracking number via email that you can use to follow your package(s). Please ensure that all contact information is completed correctly when the order is placed. This can be updated in the Your Account section.
What do I do with my tracking number?
Once you have received your tracking number, simply copy and paste the number into any search engine or on the USPS website! There are also handy tracking and delivery apps to keep track of exciting vape mail and deliveries!
My package says delivered but I have not received it.
Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
Why is my order saying processing?
No need to worry, processing just means your order is waiting to be packed and has not been shipped yet. Once your order ships, it will be marked as completed. Your order will be processed and sent to the shipping warehouse within 24 hours (usually much sooner).
Can my order be redirected to a different address?
Once your order ships, we are unable to make any changes to the shipping address. You should still be able to update your address on the USPS website, though! If your package returns to us due to an incorrect address, we will notify you.
My order shipped, when should I get it?
All of the packages are sent via the US Postal Service or UPS, so delivery times vary. Orders typically arrive in 3-5 business days once they have shipped (business days do not include weekends or holidays). Keep in mind sometimes USPS is faster or slower, and we cannot control the shipping times.
What if my package was marked as undeliverable?
Oh no! If your package is determined to be undeliverable by USPS, it will be returned to our office. Once we physically receive your package and confirm that it was undeliverable, we will notified you and confirm your shipping information to get your package resent.
Can I have my order sent to a PO Box?
Yes! We do deliver to PO boxes.
Do we ship to APO addresses?
Yes! Please follow these guidelines or your package might not make it!
- Write out the service member’s full name in the name field.
Be sure to include their Unit as well on Address Line 1.
- The city field will need to be one of the following abbreviations
set forth by the Military:
○ APO: Army Post Office
○ FPO: Fleet Post Office
○ DPO: Diplomatic Post Office
- The Region field for your order needs to be assigned a “state code,” which
is categorized by the following abbreviations:
○ AA: Armed Forces Central and South Americas (Armed Forces Americas)
○ AP: Armed Forces Pacific
○ AE: Armed Forces Europe (including-Canada, Middle East, and Africa) 4. Set the country as the United States, as these addresses are
considered part of the U.S. Return Policy!
We cannot accept returns on any e-liquids or opened small packages like sub ohm coils.
If your product is defective or you have an issue you cannot resolve yourself, please contact us at email@example.com. We accept returns on hardware mods up to 30 days. We will contact you with where to ship your item to determine if it is defective, we will ship you out a replacement as soon as we receive and determine that you have a defective item.
Restocking Fees: Unless the product is defective or the return is a direct result of a Vaping Delights error, Vaping Delights may charge a restocking fee of up to 10% of the purchase price paid, plus any applicable sales tax.
Pre orders: During any pre-order sale it is possible that an item may be placed on back order. Please check our website regularly for updates on all pre orders.
All refunds / order cancellations will be subject to a 10% restocking fee .